People & Practice Management
Build the people systems that let your clinic scale.
Hiring, onboarding, team culture, performance management, and how to build and lead effective clinic teams. Build the people systems that let your clinic scale.
For:
Clinic Owner
Owners building or scaling their team who want structured people systems — from hiring to performance management.
Clinic Manager
Managers responsible for day-to-day team leadership who want practical frameworks for motivation, feedback, and culture.
The Opportunity
People problems are the #1 bottleneck in growing clinics
Most clinic growth stalls not because of marketing or money — but because the right people systems aren't in place.
Hiring wrong costs more than not hiring at all
A structured approach to recruitment, onboarding, and culture reduces turnover and builds a team that stays.
Performance management is a system, not a conversation
Owners and managers who have clear frameworks for feedback, goals, and accountability run better clinics.
3-Day Course Overview
- ·Writing job descriptions that attract the right candidates
- ·Structured interview frameworks for clinics
- ·Onboarding systems that reduce early turnover
- ·Culture fit vs. skill fit decisions
Deliverable: Hiring pack: job description template + interview scorecard
- ·Building psychological safety in clinical teams
- ·Communication rhythms: team meetings, 1:1s, huddles
- ·Managing conflict and difficult conversations
- ·Leading a multi-generational clinic team
Deliverable: Team culture charter and communication calendar
- ·Setting clear performance expectations
- ·Giving feedback that changes behaviour
- ·Managing underperformance professionally
- ·Building a performance review system
Deliverable: Performance management framework and review template
What Participants Walk Away With
Hiring Pack
A ready-to-use job description template and interview scorecard for their next hire.
Onboarding Checklist
A structured 30-60-90 day onboarding plan for new team members.
Culture Charter
A written team culture document that sets expectations for how the team operates.
Performance Framework
A repeatable system for setting goals, giving feedback, and managing performance.
Why This Audience Is Ready
- ✓They are hiring or planning to hire and want to do it right
- ✓They have experienced turnover and want to understand why
- ✓They want to improve team performance without micromanaging
- ✓They are ready to invest in people systems, not just clinical quality