Patient Communication & Emotional Intelligence for Physiotherapists
Build Trust, Improve Compliance, Deliver Better Outcomes
Emotional Intelligence in Patient Care A Communication Program for Physiotherapists Clinical expertise gets patients through the door. The human skills decide whether they trust you, follow your plan, and come back. This program helps healthcare professionals understand and manage emotions, their own and their patients', in real clinical interactions. Participants learn how to build trust from the first encounter, handle anxious, frustrated, or hesitant patients, deliver difficult news with confidence, and keep patients committed to their treatment.
For:
Clinic Owners & Practice Leaders
Strengthen team relationships, manage people-related challenges, and lead with greater emotional awareness.
Senior Physiotherapists & Team Leaders
Navigate different personalities, manage conflict, and deliver feedback with greater awareness.
Clinical Physiotherapists
Develop emotional awareness, strengthen patient communication, and handle challenging interactions more effectively.
The Opportunity
Build Patient Trust
Strengthen communication and create stronger therapeutic relationships from the first interaction.
Navigate Difficult Situations
Understand patient emotions, resistance, and non-adherence to respond more effectively.
Protect Your Professional Wellbeing
Recognize your early emotional signs of burnout and develop healthier ways to manage pressure.
1-Day Course Overview
- ·Earning Trust
- ·1. The Emotional Intelligence Framework
- ·Goleman's Five Components (1995/1998) — the spine of the day
- ·2. The Fear-Avoidance Cycle
- ·Vlaeyen & Linton, 2000 · EI: Empathy + Self-Awareness
- ·3. The Working Alliance Model
- ·Bordin, 1979 · EI: Social Skill + Empathy
- ·Driving Change
- ·4. The COM-B Model
- ·Michie, van Stralen & West · EI: Motivation + Self-Regulation
- ·5. The NURSE Framework
- ·VitalTalk / Motivational Interviewing · EI: Self-Regulation + Empathy + Social Skill
- ·Making It Last
- ·6. Maslach's Three Dimensions of Burnout
- ·Maslach & Jackson · EI: Self-Awareness + Self-Regulation
- ·7. The Calgary-Cambridge Closing Framework
- ·Kurtz & Silverman, 1996 · EI: Social Skill
Deliverable: Personal EI assessment, practical communication frameworks, patient-interaction tools, burnout awareness strategies, and an actionable development plan.
Meet Your Trainer
Dr. Yasmine Nabih
Lead HR consultant at Big Move Consultancy and Assistant Professor of Human Resource Management and Leadership, with over 13 years of experience across academia and industry. She currently serves as Associate Dean of Educational Affairs at the Graduate School of Business, Arab Academy for Science and Technology and Maritime Transport. Yasmine specialises in delivering impactful corporate training programmes using interactive, practical approaches that drive real workplace results. She delivers workshops in leadership, strategic HR, organisational development, and communication, presentation and negotiation skills. In her consultancy work she has led projects in HR restructuring, organisational audits and performance management systems, helping organisations align people strategies with business goals. She holds a PhD from Universidade do Minho, and focuses on translating theory into practical business impact.